When someone dies

We extend a warm welcome to everyone, understanding that the first thing you need is reassurance that you are in safe hands. Our priority is to help you find a way forward with answers to the many questions you will have when someone very precious to you dies. We encourage you to go to our Frequently Asked Questions where we have provided very specific details to help guide you through one of the most difficult times in your life.


What do I do now?

Be mindful of your own needs, as you begin to process what has happened. Sometimes the anxiety of dealing with the death of a loved one, makes it seem like ‘something’, ‘anything’, ‘everything’, needs to happen straight away.

There is no need to rush into making funeral arrangements. In most cases it is sufficient to contact us during normal office hours (8.30am – 4.30pm Monday to Friday), to arrange a meeting time to begin funeral arrangements.

Our Funeral Home has people ‘on call’ after hours and provides a 24 hour service to you should you need your loved one brought in to our care from your home.

In some instances though, making a call to the Funeral Home to talk through what has happened is like taking the first step, and may help to put you at ease. Decision making comes a little later and can be done at your own pace once you have more information, and have had the opportunity to speak with us.


Before the funeral arrangement

A funeral is a significant event. This is an opportunity to make the ceremony truly relevant to the life of the person you are laying to rest and at the same time offer comfort and support to family and friends. To enable you to move forward in a positive way, it is important to begin planning by discussing options with the people closest to you.

When you first make contact with us we will ask you for a few important details and explain the things that you might like to do to prepare, and you may also want to clarify who is responsible for making funeral arrangements. Our funeral directors and funeral arrangers role is to support you and/or your family to make decisions that are right for you, and your personal situation. We encourage you to speak openly about your wishes, or any concerns you may have so that we know exactly how we can help you.